infinity-services-partner-early-collections
Infinity Services Partner (Vodacom) Is Hiring Early Collections Contact Centre Agents
infinity-services-partner-early-collections
Infinity Services Partner, a managed services company wholly owned by Vodacom, has opened applications for the Early Collections Contact Centre Agent – Debt Collection position. This is a 12-month contract opportunity based in Midrand and Centurion, Gauteng.
This position is ideal for experienced collections professionals who have worked in telecommunications, banking, or retail credit environments. The successful candidate will assist customers whose accounts are in the early stages of arrears by negotiating payment arrangements, promoting responsible payment behaviour, and delivering outstanding customer service while ensuring compliance with South African legislation.
If you have excellent communication skills, enjoy helping customers resolve financial challenges, and have experience in debt collections, this could be an excellent opportunity to join one of South Africa’s leading telecommunications service providers.
Applications close on 31 August 2026.
Job Overview
infinity-services-partner-early-collections
| Position | Early Collections Contact Centre Agent – Debt Collection |
|---|---|
| Company | Infinity Services Partner (Vodacom) |
| Employment Type | 12-Month Contract |
| Industry | Telecommunications / Customer Service |
| Location | Midrand and Centurion, Gauteng |
| Closing Date | 31 August 2026 |
About Infinity Services Partner
infinity-services-partner-early-collections
Infinity Services Partner was established in 2020 as a managed services company wholly owned by Vodacom. The organisation delivers customer support and operational services designed to provide an exceptional customer experience through innovation, operational excellence, and service quality.
The company promotes diversity, inclusion, integrity, and continuous employee development while maintaining compliance with all applicable legislation and industry standards.
Purpose of the Role
infinity-services-partner-early-collections
The Early Collections Contact Centre Agent is responsible for engaging with customers whose accounts are between 1 and 150 days in arrears.
The objective is to assist customers in resolving outstanding balances before their accounts progress to late-stage collections or legal recovery.
Successful candidates will:
- Contact customers with overdue accounts.
- Negotiate affordable payment arrangements.
- Encourage responsible payment behaviour.
- Promote digital payment solutions.
- Deliver excellent customer service.
- Ensure compliance with company policies and South African legislation.
Key Responsibilities
infinity-services-partner-early-collections
Early Customer Engagement
Successful candidates will:
- Make outbound collection calls.
- Receive inbound customer enquiries.
- Identify reasons for missed payments.
- Explain outstanding account balances.
- Discuss available payment options.
- Promote digital payment channels.
- Encourage customers to resolve arrears early.
Payment Resolution
infinity-services-partner-early-collections
Your duties will include:
- Securing immediate payments where possible.
- Negotiating affordable Promise-to-Pay (PTP) arrangements.
- Preventing accounts from progressing into late collections.
- Promoting debit order reinstatements.
- Encouraging preferred payment methods.
- Escalating customers requiring specialised financial assistance.
Compliance Responsibilities
infinity-services-partner-early-collections
Successful applicants must comply with:
- National Credit Act (NCA)
- Protection of Personal Information Act (POPIA)
- Debt Collection Act
- Company collections policies
Agents are expected to:
- Treat customers fairly and professionally.
- Protect confidential customer information.
- Maintain accurate customer records.
- Record all customer interactions correctly.
Performance Expectations
infinity-services-partner-early-collections
Employees will work towards achieving key performance indicators (KPIs), including:
- Right Party Contact (RPC) Rate
- Promise-to-Pay (PTP) Conversion Rate
- Kept Promise-to-Pay Rate
- Early Stage Cure Rate
- Roll Rate Reduction
- Quality Assurance Scores
- Compliance Scores
Agents will also participate in:
- Coaching sessions
- Quality monitoring
- Performance reviews
- Calibration meetings
Systems and Administration
infinity-services-partner-early-collections
The successful candidate will also:
- Update customer information accurately.
- Capture detailed call notes.
- Maintain audit-ready records.
- Use CRM systems effectively.
- Operate dialler systems.
- Process customer payments.
- Ensure customer information remains accurate.
Minimum Requirements
infinity-services-partner-early-collections
Applicants must have:
- Grade 12 (Matric).
- Minimum of 2 years’ experience in early or soft collections.
- Experience within:
- Telecommunications
- Banking
- Retail Credit
- Computer literacy.
- Good customer service skills.
Knowledge and Skills Required
The ideal candidate should demonstrate:
- Excellent verbal and written communication skills.
- Strong negotiation skills.
- Customer service excellence.
- Problem-solving ability.
- Root-cause analysis.
- Objection handling skills.
- Time management.
- Ability to meet performance targets.
- Emotional intelligence.
- Integrity.
- Accountability.
- Willingness to learn continuously.
Working Environment
This role is based in a professional contact centre environment.
Successful candidates should be willing to:
- Work flexible shifts.
- Work evenings when required.
- Work weekends and public holidays if operationally necessary.
- Meet daily performance targets.
- Deliver high-quality customer service under pressure.
Why Join Infinity Services Partner?
Joining Infinity Services Partner offers several benefits, including:
- Experience within the Vodacom managed services environment.
- Exposure to one of South Africa’s leading telecommunications companies.
- Professional coaching and development.
- Modern contact centre technology.
- Career growth opportunities.
- Inclusive and diverse workplace.
- Valuable industry experience.
Employment Equity
Infinity Services Partner is committed to Employment Equity.
Appointments will be made in accordance with the company’s approved Employment Equity Plan.
Applications from suitably qualified persons living with disabilities are encouraged.
Who Should Apply?
This opportunity is ideal for:
- Early Collections Agents.
- Debt Collection Consultants.
- Contact Centre Agents.
- Banking Collections Specialists.
- Telecommunications Collections Consultants.
- Retail Credit Collections Professionals.
- Customer Service Agents with collections experience.
If you have experience managing early-stage delinquent accounts and negotiating payment arrangements, you are encouraged to apply.
Documents Required
Prepare the following documents before applying:
- Updated Curriculum Vitae (CV)
- Certified copy of your South African ID
- Grade 12 (Matric) Certificate
- Relevant qualifications (if applicable)
- Reference letters (optional but recommended)
How to Apply
Interested applicants should submit their applications through the official Infinity Services Partner careers website before the closing date.
CLICK HERE TO APPLY FOR Early Collections Contact Centre Agent vacancy
Before submitting your application, make sure that:
- Your CV is updated.
- Your contact details are correct.
- Your work experience is clearly listed.
- Your collections experience is highlighted.
- All supporting documents are attached.
Only shortlisted candidates will be contacted.
Closing Date
Closing Date: 31 August 2026
Late applications may not be considered.
Useful Official Links
- Official Infinity Services Partner Careers: https://careers.infinityservicespartner.co.za/
- Official Infinity Services Partner Website: https://www.infinityservicespartner.co.za/
- Vodacom Careers: https://www.vodacom.com/careers
Frequently Asked Questions
Is this a permanent position?
No. This is a 12-month contract position.
Where is the job based?
The position is based in Midrand and Centurion, Gauteng.
What experience is required?
Applicants must have at least 2 years of experience in early or soft debt collections within telecommunications, banking, or retail credit.
Is Matric required?
Yes. Grade 12 (Matric) is the minimum educational requirement.
When is the closing date?
Applications close on 31 August 2026.
How do I apply?
Applications must be submitted through the official Infinity Services Partner careers portal.
Final Thoughts
The Early Collections Contact Centre Agent Vacancy at Infinity Services Partner (Vodacom) offers an excellent opportunity for experienced collections professionals looking to advance their careers within a leading telecommunications environment. If you have strong customer service skills, debt collection experience, and enjoy helping customers find practical payment solutions, submit your application before the 31 August 2026 closing date through the official recruitment portal.