Recruiter:
iSON Xperiences
Job Ref:
BPO00875
Date posted:
Monday, September 30, 2024
Location:
Randburg, South Africa
Salary:
Negotiable
SUMMARY:
Vodacom Postpaid Call Centre Consultant
Based in Randburg
OVERALL PURPOSE OF JOB:
The Customer Service Agent is responsible to effectively assist customers with general and specific…
POSITION INFO:
Vodacom Postpaid Call Centre Consultant
Based in Randburg
OVERALL PURPOSE OF JOB:
The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct stakeholders.
MAIN RESPONSIBILITIES/TASKS:
Answering inbound calls timeously.
Be professional and polite at all times.
Listening attentively to customer queries.
Responding to customer queries accurately.
Ensure that quality standards are met.
Familiarize oneself with products and procedures.
Providing relevant information to ensure First Call Resolution.
Effectively resolve queries.
Escalating faults that cannot be concluded on first contact.
Ensuring that customer details are captured accurately.
Perform any ad hoc tasks as and when required.
Job Specific Requirements / Knowledge Requirements
Communication skills
Interpersonal skills
Analytical skills
Team player
Negotiating skills
Presentation skills
Integrity
Writing skills
Customer orientation
Proactive and professional
System Specification
MS Office and Excel
Numerical ability
COMPETENCIES:
Quality orientation
Customer focus
Ability to build customer loyalty
Conflict management
Excellent communication skills
High level of professionalism and an understanding ethical conduct.
KNOWLEDGE, SKILLS AND EDUCATION:
Grade 12
Excellent Communication written skills in English
Serious and passionate about customer service and working in a customer service industry
