Join Mr Price as a Collections Agent and Advance Your Career!
Are you a dynamic individual passionate about customer service and debt recovery? Mr Price is on the lookout for skilled and motivated Collections Agents to join our team. This is your opportunity to contribute to minimizing bad debt while delivering exceptional service to our valued customers.
Position Overview
As a Collections Agent at Mr Price, your role will revolve around managing and collecting overdue installments for our range of lending products. Your efforts will be key in reducing write-offs while building strong relationships with customers. If you thrive in a fast-paced environment and are eager to make a positive impact, this role is perfect for you.
Key Responsibilities
- Effective Payment Negotiations: Engage with customers to establish and negotiate payment arrangements that align with company standards and policies.
- Data Accuracy: Update and maintain accurate customer information in our systems to ensure seamless account management.
- Customer Relationship Management: Build rapport with customers, helping them rehabilitate their accounts while maintaining exceptional service standards.
- Quality Assurance: Deliver work that complies with Service Level Agreements (SLAs), ensuring accuracy and efficiency in all tasks.
Required Qualifications and Skills
- Educational Background: Minimum of a Grade 12 (Matric) qualification.
- Experience: 6-12 months of experience in debt collection, ideally within a call center environment.
- Industry Knowledge: Familiarity with account life cycles, the collections process, and supporting systems is essential.
- Technical Proficiency: Strong skills in MS Office applications, including Word, Excel, and Outlook.
- Personal Attributes: Excellent telephone etiquette, a customer-focused mindset, attention to detail, and a collaborative spirit are critical for success in this role.
Why Join Mr Price?
At Mr Price, we value our team members and provide an environment that fosters growth, learning, and success. Here are some reasons to consider joining our dynamic team:
- Career Growth Opportunities: We support and encourage personal and professional development.
- Positive Work Environment: Join a collaborative team where your contributions are recognized and valued.
- Meaningful Work: Play a vital role in helping customers manage their finances effectively while contributing to the company’s success.
How to Excel in This Role
To stand out as a Collections Agent, focus on:
- Building trust and rapport with customers through effective communication.
- Demonstrating empathy while remaining firm and professional during negotiations.
- Staying organized and maintaining meticulous records of all interactions and agreements.
- Continuously updating your knowledge of the company’s products, policies, and collection procedures.
Application Details
We’re excited to hear from candidates who are ready to bring their energy and expertise to Mr Price. The application deadline for these roles is not specified, so we encourage you to apply promptly to secure your chance to join our team.
If you meet the qualifications and are eager to make a difference, submit your application today. Join Mr Price and take the next step in your career journey while contributing to a company that values your skills and potential.
Final Thoughts
This Collections Agent role at Mr Price is more than just a job – it’s an opportunity to build your career while making a positive impact on our customers’ financial journeys. If you have the required skills and the drive to succeed, don’t miss out on this chance to become a part of a leading company in the retail sector.
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Apply today and let’s create success together!
Join Mr Price as a Collections Agent and Advance Your Career! apply now
