Call Centre Consultant
| Location: | Johannesburg, South Africa |
|---|---|
| Company: | Fourth Dimension Consulting |
| Contract type: | Contract |
General Purpose
Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.
Main Job Tasks, Duties and Responsibilities
- answer calls and respond to emails
- handle customer inquiries both over the phone and by email
- research required information using available resources
- manage and resolve customer complaints
- route calls to appropriate resource
- follow up customer calls where necessary
- document all call information according to standard operating procedures
- complete call logs
- produce call reports
Education and Experience
- high school, Grade 10 or 11
- proficient in relevant computer applications
- required language proficiency
Key Competencies and Skills
- verbal and written communication skills
- listening skills
- problem analysis and problem solving
- customer service orientation
- organizational skills
