Eskom is Hiring Service Call Centre Agents
Eskom is Hiring Service Call Centre Agents. Eskom Distribution Division is looking for a Position Service Agent Contact Centre X6 Position/Task Grade: T10. To deliver professional customer service utilizing established processes. Department: Customer Services Business Unit.
Thank you for reading this post, don't forget to subscribe!Eskom is Hiring Service Call Centre Agents
Minimum Requirements
Qualifications
- National Diploma/National N Diploma in Business in Finance/ Marketing/
- Commerce/Social Sciences/Business Management at NQF6 with 240 credits
Skills and Competencies Required
Behavioural
- Integrity
- Honesty
- Trustworthiness
- Professionalism
Leadership
- Team player
- Motivating teams
- Coaching
- Mentoring
- Developing
- Eskom business
- Power Standard power unit (SPU) and prepayment customer tariffs
- Service delivery training
- Report compilation
- Skills
- Computer literate
- Time management
- Interpersonal
- Relationship building
- Functional and technical
- Problem solving
- Analytical
- Negotiation
- Communication
- Telephone
- Stress management
- Key Responsibilities
- Handle inbound interactions.
- Handle back-office activities.
- Handle multi-media and outbound activities.
- Provide and improve general customer services.
- Support marketing, sales, and customer service processes
- Perform vending, prepai,d and easy pay activities.
How To Apply Eskom Call Centre Agents
Discover more from More Jobs You Can Apply
Subscribe to get the latest posts sent to your email.