Job Description:
To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
Responsibilities:
To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
To proactively promote the Clicks’ clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
To make customers aware of promotions in order to positively affect sales and to ensure customers “feel good and pay less”.
To ensure the safe handling of cash at all times.
Requirements:
Problem-solving skills
Understanding of stock management procedures
Strong customer orientation
Basic maths calculations
Retail/FMCG background and understanding of merchandising and promotions principles
Knowledge of customer service excellence
Planning and organising skills
Qualification & Experience:
Desirable: experience in a customer facing role within a retail/FMCG store operations environment
Desirable: Maths 50% and English 50% at Grade 12 level
Essential: Grade 12
Job Overview:
Company: Clicks Group
Vacancy Type: Full Time
Job Location: Hurlingham, Gauteng, SA
