Exciting Career Opportunity: Join FNB as a Call Centre Agent in Johannesburg!
Are you looking for an exciting and rewarding career in the banking industry? Do you have a passion for sales, excellent communication skills, and the ability to provide top-notch customer service? If so, First National Bank (FNB) is offering a fantastic opportunity for driven and motivated individuals to join their team as Call Centre Agents in Johannesburg.
FNB is one of South Africa’s leading banks, known for its innovation, customer-centric approach, and commitment to excellence. This is your chance to become part of a dynamic team where you can develop your skills, grow your career, and enjoy competitive benefits.
Job Overview Call Centre Agent in Johannesburg!
- Job Title: Call Centre Agent
- Location: Johannesburg, Gauteng
- Job Type: Full-time
- Salary: Competitive salary with commission and performance incentives
- Application Deadline: 26 February 2025
Why Work as a Call Centre Agent in Johannesburg!
1. Competitive Salary and Commission Structure
At FNB, we recognize the hard work and dedication of our employees. This position offers a basic salary plus commission, giving you the opportunity to significantly boost your earnings based on your performance. The more leads you convert, the higher your potential income.
2. Career Growth and Development
FNB values the professional development of its employees. We provide comprehensive training programs, mentorship, and opportunities for career progression. Whether you’re looking to advance into a leadership role or specialize in financial sales, FNB supports your growth.
3. Work with a Leading Banking Institution
FNB is a reputable bank with a solid track record of success. Working here means being part of a forward-thinking company that values innovation, customer satisfaction, and employee well-being.
4. A Supportive and Dynamic Work Environment
Join a team of like-minded professionals who are passionate about providing exceptional service and achieving sales targets. Our call centre environment is energetic, motivating, and rewarding.
Key Responsibilities of a Call Centre Agent in Johannesburg!
As a Call Centre Agent, your primary role will be to handle customer interactions effectively and efficiently while meeting business objectives. Here’s what your daily responsibilities will include:
- Handling inbound and outbound calls to engage with potential and existing customers.
- Achieving and exceeding sales targets by offering FNB’s range of Value-Added Products, including Service, Warranty, Maintenance, Bodyline Maintenance, and Credit Shortfall Protection.
- Conducting customer needs analysis to understand their requirements and offer the most suitable solutions.
- Providing accurate and professional advice to customers to help them make informed decisions.
- Upselling and cross-selling additional financial products to maximize revenue.
- Ensuring compliance with FNB’s internal policies and external regulatory requirements.
- Maintaining high-quality standards by adhering to sales scripts and guidelines.
- Building lasting relationships with customers by offering personalized services based on trust and integrity.
Minimum Requirements Call Centre Agent in Johannesburg!
To qualify for this role, candidates must meet the following criteria:
- Matric Certificate (Grade 12) – Essential
- Fluent in English (Excellent verbal and written communication skills)
- 12 months of telesales experience (preferred)
- NQF Level 4 Short-Term Insurance Qualification
- Fit and Proper Requirements based on DOFA date (including RE qualification and FAIS credits)
- Experience in selling insurance products (advantageous but not required)
- Strong sales and negotiation skills
- High level of customer service and professionalism
Skills and Competencies Required Call Centre Agent in Johannesburg!
To succeed in this role, you need to possess the following skills and competencies:
- Confidence and Persuasiveness – Ability to engage customers and drive sales.
- Excellent Communication Skills – Clear and professional interaction with customers.
- Goal-Oriented Mindset – Ability to meet and exceed sales targets.
- Resilience and Determination – Ability to handle objections and maintain motivation.
- Strong Work Ethic – Dedication to achieving business objectives.
- Ability to Work Under Pressure – Thrive in a fast-paced environment.
- Computer Literacy – Comfortable using CRM systems and Microsoft Office.
A Day in the Life of an Call Centre Agent in Johannesburg!
Wondering what a typical day looks like? Here’s an insight into your daily routine:
Morning Routine
- Log into the system and check assigned customer leads.
- Attend the morning briefing to discuss sales targets and strategies.
- Get updates on new products, promotions, and company policies.
Sales Calls and Customer Interactions
- Begin making outbound calls to engage with potential customers.
- Handle inbound inquiries, providing accurate and professional assistance.
- Conduct a thorough needs analysis for each customer.
- Offer tailored financial solutions to meet customer needs.
Afternoon Session
- Follow up on previous calls and update customer information.
- Engage in cross-selling and upselling opportunities.
- Attend a quick coaching session or team meeting for motivation and skill development.
End of the Day
- Review daily sales performance and update reports.
- Ensure compliance with all quality standards and policies.
- Plan for the next day and set personal targets for improvement.
How to Apply for the Call Centre Agent in Johannesburg! Position
Applying for this role is quick and easy. Follow these steps to submit your application:
Step 1: Prepare Your Documents
Make sure you have the following:
- Updated CV/Resume
- Certified Copy of Your Matric Certificate
- Certified Copies of RE Qualification & FAIS Credits (if applicable)
- Relevant Experience Certificates (if available)
Step 2: Submit Your Application
Send your documents to [Insert Email Address] with the subject line “FNB Call Centre Agent – Johannesburg”.
Step 3: Wait for a Response
Shortlisted candidates will be contacted for an interview. If you don’t receive a response within 14 days, consider your application unsuccessful.
Frequently Asked Questions (FAQs) Call Centre Agent in Johannesburg!
1. Do I Need Prior Call Centre Experience?
No, but having previous telesales experience is an advantage.
2. Is This a Remote or Office-Based Position?
This is an in-office position based in Johannesburg.
3. What Are the Working Hours?
The standard working hours will be discussed during the interview.
4. Is There Room for Career Growth?
Yes! FNB offers multiple opportunities for career advancement.
Conclusion of Call Centre Agent in Johannesburg!
This is an incredible opportunity to build a rewarding career in the banking sector with one of South Africa’s top financial institutions. If you have a passion for sales, strong customer service skills, and the ambition to excel in a high-energy environment, then this FNB Call Centre Agent role is perfect for you!
📢 Don’t miss this chance to be part of something great! Apply now and take the first step toward an exciting career with FNB!
APPLY NOW Call Centre Agent in Johannesburg!
