Quality Controller – Debt Collection Call Centre (Johannesburg) | Apply Now for 2025
Meta Title: Quality Controller – Debt Collection Call Centre Job in Johannesburg 2025
Meta Description: Apply for the Quality Controller position in a Debt Collection Call Centre with Merchants SA (Pty) Ltd. Competitive salary, great benefits, and career growth.
Image Alt: Quality Controller Job at Debt Collection Call Centre Johannesburg
Job Overview
Position: Quality Controller – Debt Collection Call Centre
Location: Johannesburg, South Africa
Salary: R9 000 – R10 000 per month (Negotiable)
Type: Permanent, Full-Time (On-Site)
Working Hours: International Hours (late shifts may apply)
Closing Date: January 6, 2026 – 56 days remaining to apply
Reference: 2319805
Employer: Merchants SA (Pty) Ltd
Are you detail-oriented, analytical, and passionate about maintaining high-quality customer service standards? Merchants SA (Pty) Ltd is looking for a Quality Controller to join our Debt Collection Call Centre team in Johannesburg. This is a great opportunity to work in a fast-paced, results-driven environment where accuracy, compliance, and coaching excellence are key.
About Merchants SA
Merchants SA (Pty) Ltd is a leading customer experience management company with a strong reputation for excellence in contact centre operations and outsourced services. With a footprint across South Africa and international clients, Merchants SA is known for developing world-class customer engagement teams and supporting employees with career growth and training opportunities.
By joining our team, you’ll be part of a professional, innovative, and people-focused organization that values quality performance and compliance.
Key Responsibilities
As a Quality Controller, you will be responsible for maintaining call quality and ensuring compliance with company and industry standards in a high-performing debt collection environment. Your primary duties include:
- Conducting detailed assessments of inbound and outbound debt collection calls.
- Monitoring and ensuring that all agents meet quality, compliance, and regulatory standards.
- Providing constructive feedback and coaching sessions to help agents improve communication and performance.
- Identifying training needs and recommending tailored learning interventions.
- Maintaining accurate evaluation records and preparing comprehensive performance reports.
- Collaborating closely with Team Leaders, Trainers, and Operations to enhance process efficiency and customer experience.
This position is ideal for someone with a passion for quality assurance, compliance, and continuous improvement in a call centre environment.
Minimum Requirements
To qualify for this opportunity, you must meet the following criteria:
- Matric / NQF Level 4 qualification (compulsory)
- Proven experience in Debt Collection or Call Centre Quality Assurance
- Strong communication and interpersonal skills
- Excellent listening, observation, and analytical abilities
- Ability to deliver clear, constructive feedback to agents
- Attention to detail and accuracy in documentation
- Must pass Credit and Criminal checks (mandatory for all applicants)
- Flexibility to work international hours, including evening or late shifts
Key Competencies and Skills
- Deep understanding of call monitoring tools and quality scoring systems
- Ability to evaluate tone, empathy, and professionalism during customer calls
- Knowledge of compliance and debt collection regulations in South Africa
- Strong report-writing and data interpretation skills
- Commitment to excellence, ethical conduct, and customer satisfaction
- Ability to work independently and within a dynamic team environment
Benefits and Perks
Merchants SA offers a competitive benefits package to ensure your professional and personal well-being, including:
- Competitive Salary: R9,000 – R10,000 per month (negotiable depending on experience)
- Retirement Benefits: Pension plan and financial security options
- Performance Bonus: Recognition for high-quality work
- Training and Development: Continuous learning and coaching support
- Paid Parking: Safe and convenient parking facilities
- Maternity Leave: Supportive work policies for parents and caregivers
These benefits reflect our commitment to attracting and retaining top-quality professionals.
Why Join Merchants SA?
- Growth Opportunities: Be part of a growing company that values continuous improvement and professional development.
- Global Exposure: Work international shifts and gain valuable experience in a global contact centre environment.
- Inclusive Culture: Join a diverse and supportive workplace focused on teamwork, quality, and innovation.
- Stability: Merchants SA is an established company with a proven track record in the customer service and outsourcing industry.
This role provides the perfect platform for career advancement in the call centre and quality assurance sector.
Work Environment
You’ll be joining a fast-paced, high-performance team that handles international debt collection services. Expect a professional, collaborative, and target-driven atmosphere where your input and feedback directly impact operational quality.
- Office-based (Johannesburg)
- Regular performance check-ins and feedback sessions
- Supportive team structure with coaching and mentoring programs
- Opportunities to take on leadership or training roles over time
How to Apply for the Quality Controller Position
If you’re ready to advance your career in a dynamic call centre environment, follow these steps to submit your application:
Step-by-Step Application Guide
- Update Your CV: Highlight relevant experience in debt collection, quality control, or call centre operations.
- Prepare Supporting Documents: Ensure your ID, Matric certificate, and any other qualifications are certified.
- Go to the Official Application Page: Visit MoreJobApply.com to apply directly.
- Search for the Job Title: “Quality Controller – Debt Collection Call Centre (Johannesburg)”
- Click “Apply Now”: Fill in all required fields with accurate information.
- Submit Your Application: Double-check that your contact details and email are correct for follow-up.
If your application is successful, the HR department at Merchants SA will contact you for the next stage of the recruitment process.
Please note: If you do not hear back within 30 days of submitting your application, consider your application unsuccessful this time—but stay registered for future opportunities.
Important Dates
- Application Opens: November 2025
- Application Closes: January 6, 2026
- Interview Period: February 2026
- Expected Start Date: March 2026
Make sure to apply early to avoid missing this opportunity.
Frequently Asked Questions (FAQ)
1. Do I need prior quality assurance experience?
While previous experience is preferred, candidates with strong analytical and communication skills are encouraged to apply.
2. Are there growth opportunities?
Yes, many Quality Controllers move into roles such as Team Leader, Training Specialist, or Quality Assurance Manager.
3. Will I receive training?
Yes, Merchants SA provides on-the-job training to help you meet company quality standards.
4. What are international working hours?
You’ll work shifts aligned with overseas clients’ time zones, including evening or night shifts.
5. Is the job remote?
No, this is an on-site position at our Johannesburg call centre.
Conclusion
The Quality Controller – Debt Collection Call Centre (Johannesburg) position is a rewarding career opportunity for professionals who value precision, communication, and teamwork. With a competitive salary, strong benefits, and excellent career growth prospects, this role offers more than just a job—it’s a long-term path in the call centre and quality management field.
Join Merchants SA (Pty) Ltd and be part of a team that sets the benchmark for service excellence in the debt collection industry. Apply today and take the next step toward building your future in quality assurance.
👉 Application Link: Debt Collection Call Centre
Employer: Merchants SA (Pty) Ltd
Reference: 2319805
Closing Date: January 6, 2026
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